quality care with a difference
Our Values
Relationships-first approach to providing quality care, companionship, support and a helping hand to seniors.
Our Mission
To enhance the lives of seniors and their families every day with our quality care, companionship and support.
Our Commitment
Adopting the best practices from our global network and delivering a personalized outstanding experience with a local touch.
We always operate from the heart, no matter the circumstances.
We take personal responsibility for providing the best in-home care and support to meet our clients’ needs by putting seniors first.
Whether we provide a bit of home help and companionship, or support seniors with high-care needs, chronic disease or terminal illness, approaching their end of life, each of our Home Instead client is unique and we tailor our personalised care to suit the individual needs and preferences of every person we care for.
Our Story..
It all began when the founders, Reuben and Irene Khoo, had to take their dad home from the hospital. Dad had a fall resulting in a hip fracture and had spent time recuperating in the community hospital. In need of help to care for Dad, they explored every option available in the market.
“We could sense that the last thing Dad wanted was to be in a nursing home. Dad felt safer being at home with his loved ones.
While there were choices for home-based care, we felt there was more to just performing the task of care. More than just quality care you can trust, there was a difference when caring for a loved one – it all comes down to the personal touch when you understand the person.
In our minds, for Dad to return home to be among his loved ones, with the aid of a domestic helper to tend to his care needs, would be the best option.
However we soon realized that though Dad’s physical care needs were met, he was not achieving positive health outcomes. Dad was becoming withdrawn, not interested in meals and showing signs of depression. His mental health started to take a toll on his physical health.
We felt the call to step up to be Dad’s caregivers. Knowing our Dad personally, we were able to engage Dad in things that could bring joy to him. To equip ourselves with better knowledge, we researched on aging and care. That was when we recognized that Dad was also having the onset of mild dementia.
After several months of personalized care, we could see Dad recovering gradually on all fronts – physically, mentally, and emotionally. Within a year, Dad was almost back to his normal self except for the occasional forgetfulness and walking around with the help of a walking aid.
Having had the experience, we are convinced that care provided with the right knowledge and putting the relationship first, beyond just tasks, makes a positive difference. Encouraged to change the approach to care-giving, we embarked on a journey to search globally for a home senior care provider embodying such qualities.”
Home Instead Senior Care in Singapore was founded – out of necessity, to make a difference.