In so doing we are governed by Singapore law and specifically the Singapore Personal Data Protection Act (PDPA) as amended from time to time.
Examples of such Personal Data you may provide to us include (depending on the nature of your interaction with us) your name, NRIC, passport or other identification number, telephone number(s), mailing address, email address and any other information relating to any individuals which you have provided us in any forms you may have submitted to us, or via other forms of interaction with you.
Personal Data may also include medical records such as diagnosis, medication or medical history where we need it to provide services.
Our policy is to meet or exceed the requirements of the Singapore Personal Data Protection Act (PDPA) at all times, and we follow several principles in so doing:
- We only collect, process and store data lawfully and where we have a legitimate reason to do so
- We collect and process data for specific stated purposes, and will not use it for further purposes without your permission
- We collect and retain only data that is needed for the stated purposes
- We maintain appropriate standards of data quality and integrity, and we implement policies in respect of data accuracy, including taking steps to avoid data becoming out of date where appropriate
- We store and process data securely
- We retain data only as long as it is needed for the purpose collected, or as required by law.
- Where we need to share data with our partners or other third-parties, we only share such data as is necessary, and require the partner to comply with standards at least as high as the PDPA
- We only disclose data to governmental or judicial bodies, law enforcement or regulators to the extent required and allowed by law
If you provide us with any Personal Data relating to another person, such as a family member, by submitting such information to us, you are warranting that you have a power of attorney, are a legal guardian, or have otherwise obtained the consent of the other person to provide us with their Personal Data for the stated purposes. You agree to indemnify us from any legal action or damages arising from provision of such Personal Data.
You must ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the services you have requested.
When We Collect Personal Data
We may collect Personal Data which you voluntarily provide to us at the following times:
- When you use our electronic services, or interact with us or use our services via our Sites or other electronic means
- When you submit a form, including but not limited to application and registration forms, whether in paper or electronic form
- When you enter into a contract or agreement or provide other documentation or information in respect of your interactions with us, or when you use or request for, or are referred for, our services
- When you interact with our staff and care providers, via telephone calls (which may be recorded), mail, face-to-face meetings, email, or other electronic means such as SMS or Instant Messaging
- When you request that we contact you or request that you be included in an email or other mailing list
- When you submit an employment application or when you provide documents or information including your resume or CV in connection with any job opening
- When you are contacted by, and respond to, our staff, nurses, doctors, agents, representatives and service partners
- When you make payment or provide details to facilitate payment
- When you submit your Personal Data to us for any other reason.
We may also from time to time collect your Personal Data that:
- You have chosen to make public, including via public online platforms (such as your social media or business networking profile)
- You have provided to third parties who are permitted to provide it to us (e.g., credit reference agencies; law enforcement authorities; etc.)
Use of “Cookies” and Analytics
When you simply browse our Sites, you generally do so anonymously and we do not automatically collect Personal Data unless you provide such information.
We may however use “Cookies” for tracking certain anonymous statistical information for the purpose of analysing behaviour and preferences when you browse our Sites. We may from time to time work with analytics services from various providers, which will include the use of “Cookies”.
If you do provide Personal Data, we may combine this with tracking information and use analytics to understand your preferences and requirements.
Why we collect Personal Data and examples of what Data we collect?
We collect, use and disclose Personal Data for necessary purposes including, but not limited to:
- Contact information such as name, email, phone and address so we can respond to your inquiries, feedback, and requests
- Information needed to verify your identity
- Information needed for making or receiving payments
- Managing our administrative and business operations
- Conducting surveys, research and statistical analysis
- Detecting and preventing fraud, unlawful or improper activities
- Monitoring or recording interactions for quality assurance, employee training and performance evaluation
- Meeting or complying with any applicable rules, laws, regulations, codes of practice or guidelines
- Protecting and enforcing our and your contractual and legal rights and obligations
- To promote relevant products or services to you from ourselves or our partners
- To obtain information necessary to establish client and patient records and to commence treatment and care of the patient. This may include medical information such as diagnosis, medication and medical history depending on the nature of the services
- To provide specialist services including medical services and advice, whether provided by ourselves or our partners
- To schedule and manage home care calls
- To advise you of alternative service and treatment options
- To enable purchase of products, services and consumables on your behalf
- To enable capture of information and specimens needed for diagnosis or provision of services
- To send notifications to you, including relating to care issues
- To contact you, your relatives, caregivers, legal guardians for purposes for provision of services and for seeking consent from them in emergency situations
- To ensure health and safety of yourself, family members and staff of ourselves and our partners
- To manage referrals to and from other service providers including but not limited to providers of medical and other specialist services
- Tracking and management of service quality, customer experience and satisfaction
- To administer and manage our relationship with you, including dealing with any requests or enquiries which you may have
- To administer and manage the Services that you request to use
- To contact you regarding any updates, events or publications related to our Services which may be of interest to you and/ or requested by you
- Other purposes as permitted by applicable law or are reasonably required with your consent to provide our services
How we disclose your Personal Data
Subject to the provisions of applicable law, Personal Data may be disclosed, for the purposes listed above, to the following entities or parties, whether they are located overseas or in Singapore:
- Healthcare partners, healthcare institutions and parties providing referrals of patients to us
- Our service partners such as specialist service providers
- Caregivers, your appointed representatives and legal guardians of patients
- Our banks and payments processors
- Our professional advisers such as accountants, consultants, auditors and lawyers
- Relevant government agencies and regulators, where required by law or in order to be able to provide our services
- Law enforcement agency, court or any relevant party, to the extent necessary for the establishment, exercise or defence of legal rights
- Any relevant party for the purposes of prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties
- Our franchisor, agents, franchisees and/or our affiliates or related corporations, and/or other relevant third parties
- In the event that we sell or transfer all or any relevant portion of our business or assets (including in the event of a reorganization, dissolution or liquidation), the relevant purchaser(s) and their authorised personnel
- Third-party data processors (such as outsourced technology service providers, survey partners etc.) provided in particular that such third-party processors will be subject to binding contractual obligations to (i) only process the Personal Data in accordance with our prior written instructions; and (ii) use measures to protect the confidentiality and security of the Personal Data; together with any additional requirements under applicable law
Third Party Links
The Sites may contain links to third party websites whose data protection practices may differ from ours. We are not responsible for the content and privacy policies of these third-party websites and we encourage you to consult their privacy policies before using the third-party websites.
Last Updated: 1 August 2020